Support
Need help? We're here for you
How can we help you?
For support requests, please visit our support page or contact us directly.
Support Options
-
📚 Documentation
Check our comprehensive documentation and guides.
Documentation -
📧 Email Support
Send us an email and we'll get back to you as soon as possible.
[email protected] -
🐘 Mastodon
Contact us on Mastodon for community support.
https://social.5th.ro
What to include in your support request
To help us assist you better, please include:
- Your WordPress site URL
- WordPress and plugin versions
- A detailed description of the issue
Frequently Asked Questions (FAQ)
How can I get support for 5th Social Bot plugin?
You can visit the support page, check documentation, or contact us directly via email or Mastodon.
How do I create a Mastodon access token?
Go to Preferences → Development → New Application on your Mastodon instance (social.5th.ro), create an application with write:statuses and read:accounts permissions, then copy the generated token into the plugin settings.
Does the plugin only work with social.5th.ro?
The access token must be from social.5th.ro for the main functionality. However, you can configure a second Mastodon instance for auto-boost in the Auto-Boost tab.
How do I enable Mastodon profile verification?
Check "Enable profile verification" in the Settings tab, then add your WordPress site domain to the Mastodon whitelist (Preferences → Public profile → Verification).
How do I use Mastodon shortcodes?
You can use [mastodon_button] for buttons and [mastodon_feed] for feeds. Check the Shortcode & Verification tab or documentation for complete details and examples.
How does auto-boost work?
Auto-boost allows automatic boosting of posts on a second Mastodon instance. Configure the instance and token in the Auto-Boost tab. Rate limit: maximum 10 boosts/day with a minimum 30-minute interval.